Client Surveys: Benchmarking and Good Practice Group
Do you have responsibility for developing a client survey for your homelessness agency? Do you want to benchmark your survey results against other leading organisations in the sector?
More and more organisations in the single homelessness sector are undertaking client surveys to find out how they are performing and to establish priorities for service development. However, it is sometimes difficult to get a sense of what the survey results really say about your organisation's performance within the wider sector.
Broadway are giving you the opportunity to develop good practice questions, share ideas for implementation, and to introduce a greater level of objectivity around your results.
The existing Benchmarking Group is open to other organisations if you would like to join. The cost of taking part in the group is £350 per organisation. The service you will get includes:
A comprehensive Benchmarking Report which you can use to improve your services.
Meetings, as required, where you can share good practice in client surveys and discuss the benchmarking results.
A copy of the Client Surveys Good Practice Guide.
Anonymised copies of the previous three benchmarking reports so you can compare your results historically.
Contact Us
If you are interested in joining the group please contact Claire Tuffin, Quality Manager by e-mailing claire.tuffin@broadwaylondon.org or calling 020 7710 0571.
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