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15 Half Moon Court, Bartholomew Close, London, EC1A 7HF, 020 7710 0550




Benefits of CHAIN

A client's story

Dave was seen bedded down on the street in Westminster by a Building Based Service (BBS) team, who verified him as a rough sleeper. With Dave’s consent they input his basic personal information onto CHAIN.

Dave was signposted to his local BBS, where he arrived a few days later. A project worker assessed his support needs and institutional history, identifying that he had previously been in prison and needed support around alcohol and recorded this information on CHAIN.

The BBS worker booked Dave into the rolling shelter in Westminster, but he did not arrive to take up his place there and continued to be contacted on the streets of Westminster for another two weeks. Following this Dave was contacted by another outreach team, this time in Lambeth. After two street contacts he engaged with the team and agreed to go into the rolling shelter in Lambeth where he was successfully booked in.

After two more weeks he was able to be referred to a longer-stay hostel in Lambeth which offers a specialist service for clients with alcohol support needs.
During his stay, the hostel workers were able to help Dave claim benefits and register with a GP.

Two months later a resettlement worker assessed Dave as ready for move-on and submitted an application to the Clearing House for RSI property. Three months later he attended a property viewing and accepted the offer of a Studio flat in Hackney, where he had had a local connection. After Dave was resettled his case was handed over to a Tenancy Sustainment Team.

All of the key outcomes throughout this process were recorded on CHAIN. As Dave moved between agencies there was an accurate history of the work carried out with him as well as his support needs. This helped workers and projects to direct Dave towards the appropriate services and a positive outcome was achieved.

What CHAIN users say

"CHAIN is a very reliable source of information on the status of rough sleepers and is used to check a resident's past history or even current whereabouts."
(Hostel worker)

"Information from CHAIN gives a lot of detail about the clients we are working with. It helps to choose the right support to provide for the clients. It also gives history of clients’ rough sleeping and street activity."
(Outreach worker)

"The CHAIN team is a committed and professional group of people that always give their full support whenever I have needed it."
(Hostel manager)

Quotes from CHAIN users in our 2006 user survey









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