Clearing House

TST Changes on 1st April

Look Ahead and One Housing are taking over the Tenancy Sustainment Teams from April 2012.  In order to facilitate the smooth transition we will not nominate anyone to Rough Sleepers Initiative properties from 1st through 8th April 2012.  Normal service will resume week commencing 9th April.

Winter Bulletin

Quarterly bulletin with information about upcoming Referral Workers Induction Sessions, the Customer Satisfaction Survey, the Voids List, and a story from one of our tenants.

Clearing House Bulletin Winter 2012

Customer Satisfaction Survey

The Clearing House conducted the Customer Satisfaction Survey online from the 15th September through the 1st October 2011. There were 171 respondents from referral agencies (e.g. hostels and outreach teams), housing providers, and tenancy sustainment teams. Please click below to view the summary report.

Customer Satisfaction Survey

What we do

The Clearing House provides and co-ordinates the lettings service for all the permanent accommodation provided by housing associations under the Government’s Rough Sleepers Initiative (RSI). Since 2nd September 2008, this has been entirely run using an online system.

Our aim is to ensure that this accommodation is allocated and available to single homeless people who have slept rough or are sleeping rough on the streets of London.

Our task is to match homeless people, who meet the RSI criteria, to suitable accommodation; and to work with partner agencies to identify the most appropriate way to work with tenants towards the goal of independent living.

The Initiative has already generated a pool of around 3,950 one bed and studio flats, bedsits and rooms. Approximately 70 housing associations have been involved in developing the housing for rough sleepers. Over 30 charities refer homeless people to the Clearing House for housing. Over the coming year the Clearing House is hoping to increase the pool by adding around 350 properties, sourced from the private sector through Private Sector Leasing arrangements.