Skip the primary navigation if you do not want to read it as the next section.
Skip the location trail if you do not want to read it as the next section.
Location trail
Home > Consultancy and Training >Skip the main content if you do not want to read it as the next section.
Quality Consultancy
Broadway can offer advice to improve the quality of your services in a number of ways. These include:
- Developing a Quality and Service Improvement Strategy
- Service delivery policies and procedures
- Performance Standards for all your client-facing staff
- Audit Skills training and support to set up your own internal audit programme
- Quality Assessment Framework training and bespoke support to reach Levels B and A as measured against the Quality Assessment Framework
- Bespoke support to meet other quality standards (for example, the Outreach Services Balanced Scorecard)
- Support to develop your own Equality and Diversity Strategy for service delivery
- Membership of the Client Services Benchmarking Group
Contact Us
For more information, please contact Claire Tuffin, Quality Manager, on claire.tuffin@broadwaylondon.org or 020 77100571.
Client Involvement Consultancy
Broadway can support your organisation to develop effective client involvement. Using our proven track record of meaningfully involving clients at different levels of service design and delivery, we can offer a range of services, including:
- Developing a Client Involvement Strategy
- Designing and facilitating a client conference
- Client training and peer education
- Producing a client newsletter
- Involving clients in staff recruitment
- Facilitation techniques for effective consultation
- Developing client surveys
- A Client Involvement Toolkit adapted to your organisation's needs
Contact Us
For more information, please contact Claire Tuffin, Quality Manager, on claire.tuffin@broadwaylondon.org or 020 7710 0571.
