Broadway can offer advice to improve the quality of your services in a number of ways. These include:
Developing a Quality, Performance and Outcomes Strategy
Service delivery policies and procedures
Performance Standards for all your client-facing staff
Audit Skills training and support to set up your own internal audit programme
Effective Complaints Handling training
Bespoke support to meet other quality standards (for example, Customer Service Excellence, Matrix Standard, the Outreach Services Balanced Scorecard)
Support to develop your own Equality and Diversity Strategy for service delivery
Anonymised copies of the previous three benchmarking reports so you can compare your results historically.
Client Involvement Consultancy
Broadway can support your organisation to develop effective client involvement. Using our proven track record of meaningfully involving clients at different levels of service design and delivery, we can offer a range of services, including:
Developing a Client Involvement Strategy
Designing and facilitating a client conference
Client training and peer education
Producing a client newsletter
Involving clients in staff recruitment
Facilitation techniques for effective consultation
Developing client surveys
A Client Involvement Toolkit adapted to your organisation's needs
For more information, please contact Claire Tuffin, Quality and Governance Manager, on email@example.com or 020 7710 0571.
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