Broadway's Welfare Rights Team provides benefit advice, casework and welfare rights training to Broadway staff, clients and partner agencies. Current partners include the KeySupport Service (Haringey), Drug Intervention Project (Hammersmith and Fulham), St Giles Trust and Southwark Reach.
Our aim is to promote the financial inclusion of homeless and vulnerable people. We do this by improving their financial status, assisting clients to establish benefit entitlement and maximising their income. We also aim to increase client confidence in understanding and being able to manage their benefit issues.
The Service We Provide
Direct support for clients and staff
One-off advice to clients and their support workers
Casework
External liaison with the Department for Work and Pensions, local councils; medical services
Representation at Appeal Tribunal
Referrals to other agencies if we cannot pursue a client's case
Mental health welfare rights service in Bromley
Welfare rights and training for volunteers and young offenders (in partnerhsip with St Giles Trust)
An accessible service
Our outreach service is reflective of client need, including home visits for housebound clients, translation and interpreting services
Training and information
Training courses for staff on benefits
Quarterly Welfare Rights Forums
Quarterly newsletter - Welfare Rights News
The Team was awarded the Quality Mark for its service by the Legal Services Commission in December 2005.
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