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What is client involvement?Our pledgeWhat you can do! |
Client Involvement ensures our service users are able to make informed choices, share their views and ideas, and influence decisions at Broadway. We want to make sure your input helps us to provide the best possible service for all our clients at Broadway.
Read our Client Involvement Strategy for 2007-09.
Tell us what you think • Comments, suggestions and complaints procedure (CSC)
• House and service user meetings
• The Pulse (client survey)
• Service reviews
• Key work sessions
• Comment on your keyworker's performance
Develop yourself • Training opportunities
• Vocational guidance service
• Resource rooms
• Befriending
• Get involved in staff recruitment
• Peer education programme
Influence our work• Share your views at Speak Outs and other client forums
• Attend the Board Dialogue programme
• Join working groups, discussion groups and other meetings
If you have any ideas you'd like to see happen please email: getinvolved@broadwaylondon.org
Tell us what you think!Comments Suggestions and Complaints (CSC)
If nobody tells us when we get things wrong or shares their ideas on how we can improve, we will not be able to ensure we are providing the best service possible.
Therefore, Broadway actively encourages all our clients to share their views and issues with us, so we can change things for the better.
This is why we have a Comments Suggestions and Complaints (CSC) procedure.
You can find the forms in your project or ask your key worker.
If you would like some help with making the complaint, ask to see a Complaint's Advisor. They will guide you through the whole process and check that you are happy with the response that you get.
Look out for the posters in your projects which say who your local complaint's advisor is or ask your key worker.
House and Service User meetings
There are house and residents' meetings held in your projects.
These are your opportunity to discuss issues happening in your shared house or hostel, meet with your workers to make comments and suggestions and set the agenda for discussion.
The Pulse 2006 (Client survey)
Broadway is currently collecting your views on:
A Pulse newsletter will be produced in the New Year to feedback your views and what we intend to do in response to what you have said. In the meantime if you have any questions please contact Anne-Marie on 020 7089 9589 or anne-marie.binley@broadwaylondon.org .
Service Reviews
All Broadway projects regularly review their services. To do this we need you to participate in giving your views to make our services better for you.
Key work sessions
These are regular one to one meetings, where you can discuss your housing, health and what you want to achieve with the help of a support worker.
Comment on your keyworker's performance
All Broadway staff have regular performance appraisals. You can comment on your keyworker's performance by filling in a client feedback form and this will be fed into their appraisal.
Develop yourselfTraining opportunities
Are you ready to move, or have you already moved on to your own tenancy?
The Real Housing Course is a series of short workshops to develop your skills, knowledge and confidence by helping you to prepare for the move to your new flat, get off to the best possible start and manage your tenancy successfully.
For more information on managing your tenancy, take a look at the It's Your Move Handbook. You will find sections with information, tips and advice on all aspects of independent living including:
Vocational Guidance Service
Are you looking to get a job, get back into work or training after a gap from work, or want to change your career?
This service is aimed at developing your individual strengths and matching your skills and potential to the right work or training opportunities. You can get support and training with:
• Searching for work
• Writing good application forms and CV's (Curriculum Vitae)
• Selling yourself
• Going to job interviews
• Approaching employers
• Problem solving and dealing with workplace hassles
We will also help to link you into employment services external to Broadway, e.g. specialist support services for people with disabilities.
Employment Link
These are held:
Contact: Peter Murphy on 0207 089 9608 or email: peter.murphy@broadwaylondon.org
Resource Rooms
Broadway's Resource Centre at the Pratt Mews office in Camden is a drop-in facility for tenants to use computers, send e-mails, use the Internet, create graphics, music and web pages. We also have a full range of office applications to write letters and CVs and do coursework.
To find out where we are download the Map
Fancy getting out and about in London a bit more? Want to do some voluntary work, gardening, exercise or activity outside of Broadway? Then a Befriender might be just what you need to give you the motivation you need to do it.
Befrienders are volunteers who are specially selected and trained to work closely with Broadway clients, helping them achieve their goals. Whatever you fancy doing, if you would like some company and support then speak to your key worker about referral to the Befriending scheme.
You will:
To find out more, contact Caroline Hanks on 0207 089 9598 or email caroline.hanks@broadwaylondon.org
Broadway wants to employ the best quality staff - and needs your help to ensure this happens.
We want to involve clients in recruiting for staff roles that have regular client contact. You would act as one of three panel members who shortlist, interview and select candidates.
If you are interested, you’ll be given training and one to one support from the Client Involvement Coordinator and Human Resources Manager. It’s a great way to learn ‘from the inside’ what an organisation looks for when recruiting staff – and might help prepare you for future interviews. You’ll also get to see what Broadway looks for in staff and how they make sure staff can do the job well.
We are also looking at other ways clients can have even more control over the recruitment process, for example writing role descriptions, job requirements, interview questions or arranging tests.
So if you are interested, call Helen Mathie on 020 7089 9560.
Influence our workShare your views at Speak Outs and other client forums
Broadway held its first ever Speak Out event in March 2004 at the Broadway Centre, Shepherds Bush.
A Speak Out is an opportunity for clients to voice their views, frustrations and soluntions on a chosen topic to a panel of invited guests.
In total, over 157 Broadway tenants and servcie users from all over London attended the event. You can read about the day in the Spotlight on Speak Out Newsletter.
Meet The Management Sessions
This is the opportunity to meet and get your views across to the decision makers at Broadway.
Go along to have your say, ask questions and make suggestions.
The Board, the group which oversees the running of Broadway, are committed to involving our clients in decision making at Broadway. Meet the Management sessions ensure they are aware of the issues that affect you at ground level.
There will be two Board Members at each meeting, plus either Howard (Chief Executive) or Mark Grant (Deputy Chief Executive) of Broadway and the Service Manger. They are held at different Broadway sites throughout the year.
To find out when and where the next meetings are call Helen Mathie on 0207 089 9560.
We are committed to consulting you on issues and changes that have an affect on services in Broadway. Look out for publicity in your project for the next discussion group.
If you are interested in joining any Broadway working groups, speak to your key worker about the opportunities available or call Helen Mathie on 0207 089 9560.
Peer Education Programme
Are you interested in using your experience positively? Interested in teaching other people? Looking for work/ something to do/new skills/a challenge?
If you want to share your experiences with people (your peers) you would really benefit from getting involved in Broadway's Peer Education Programme.
It will offer you the skills to train and support a group of people on a range of topics like paying bills, DIY or staying healthy. You will be trained in how to be a Peer Educator and will gain skills in communicating, speaking in a group, understanding how people learn and teaching people a skill.
The course is designed to be a stepping stone to employment, voluntary work and training. It is especially useful if you want to work in the 'care' sector. The course is accredited by the Open College Network and offers 4 credits at level 1.
The course lasts ten weeks and runs one afternoon per week.
If you are interested then contact Kaaren on 0207 089 9521, e-mail kaaren.morris@broadwaylondon.org or speak to your keyworker.
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