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Guide
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Health Care
Welfare Rights
Basic Skills
Property Services
Service Audit
Partnership
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ICT Training
Volunteering
Peer Education
Client Involvement
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London Resettlement Forum
It's Your Move
Vocational Guidance
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Broadway helps people to develop their skills and confidence, access a range of employment,
training and volunteering schemes, which are available to them. We are developing Resource
Centres in all of Broadway’s major projects as well as with a number of partner agencies
who do not have the resources to provide such services themselves.
Our "It's Your Move" Team provides access to a resource bank of training courses,
materials and information for homeless people and agencies throughout London.
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HEALTH CARE
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Primary Health Care - Health care is provided at the Broadway Centre in Shepherds Bush and includes appointments with an on-site Doctor, podiatrist, optician and nurse. Alternative health therapies are also available and include shiatsu, ear acupuncture and Indian head massage.
Pan Broadway Health Services - Broadway aims to ensure that our clients' health and well being needs are assessed and addressed and to improve homeless people's access to mainstream health services. As such working with external agencies forms a crucial part of our work. Our Healthy Living Centre (funded by the New Opportunities Fund and located at the Broadway Centre in Shepherds Bush) works in partnership with Hammersmith and Fulham Primary Care Trust to provide GP and nurse services. Better links with these services have allowed us to register our service users with a GP more easily. In turn, this means we can refer them to mainstream services, which has the effect of reducing crisis admissions and "ad hoc" approaches to care.
Broadway also has specialist support for people with mental health problems and substance misuse problems, and seeks to provide meaningful ways to engage people in social activities which build esteem and confidence, promoting a healthy attitude to life.
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WELFARE RIGHTS |
The Welfare Rights Team advises on welfare benefits and debt in an attempt to promote the social inclusion of homeless people by improving their financial status. The team works to maximise clients' income, reduce their debts, and promote financial literacy and personal rights.
The service has also been awarded the Specialist Quality Mark for Debt and Welfare Benefit.
Welfare Rights
The service works to secure client's rightful entitlement to welfare benefits through careful assessment of circumstances, completion of complex applications, liaising with health professionals, challenging decisions made by the Department of Work and Pensions and Local Councils, and representing clients at appeal tribunals.
Debt Advice
This service assists people in dealing with their financial problems, working out sustainable budgets, contacting and negotiating with creditors, establishing manageable repayment schedules and representing clients in court. The team works closely with the Learning Team to promote financial literacy amongst clients.
The Welfare Rights and Debt Advice Service provides:
- Direct advice to client and their 'support workers'
- One-off advice to clients and their support workers
- Casework
- External Liaison with Creditors, the DWP and Local Councils
- Representation at Appeal Tribunal and Court level
- Outreach service reflective of client need, including home visits for housebound clients, translation and interpreting services
- Training courses for staff on benefit and debt matters
- Hold 1/4rly Welfare Rights Forums
- Produce our 1/4rly Newsletter - £Claim
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PROPERTY SERVICES
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The team provides property services to Broadway's clients in supported housing accommodation, manages property services (maintenance, service contracts, furniture, internal decorations, aids and adaptations) and are involved in new development liaisons with partner associations. Specific functions include:
- Providing knowledge of building and components
- Identification and diagnosis of maintenance problems
- Receiving maintenance reports from Broadway's tenants, caretakers and supported housing staff, reporting them to relevant partner associations agreeing priority of work and keeping tenants informed in accordance with procedures
- Purchasing services from building contractors and furniture suppliers, and managing contracts
- Preparing specifications for minor building and decoration works .
- Maintaining, developing and reviewing systems for fulfilling Broadway's responsibilities for maintenance, service contracts, internal decorations, furniture provision and utilities, including insurance.
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BASIC SKILLS |
Our qualified Basic Skills tutors provide group and one to one tuition to improve clients' literacy and numeracy skills. We also provide ESOL teaching to clients who speak English as a second language. Basic skills are embedded into the independent living skills training and we offer qualifications in numeracy and literacy
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CLIENT INVOLVEMENT |
The Client Involvement Programme develops ways to involve clients in the running of Broadway, and enables clients to have a real influence on the services they receive. Broadway is committed to involving users in its services in order to continually improve them.
The Client Involvement Co-ordinator support and trains service delivery staff to do client involvement planning and monitoring at local level. This helps to ensure that clients in the services can influence their development, workplans, and have access to effective feedback mechanisms. Examples include clients completing appraisals for their key workers, bi-annual client survey and regular meetings with managers and the Board. Forthcoming projects include developing a system of client representatives and improving client communication tools.
To find out more about Broadway's Client Involvement work visit the I need section. Click here to download a copy of our Client Involvement Strategy.
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ICT TRAINING |
The team provides a variety of ICT training courses for clients ranging from taster sessions to ECDL. Tutors offer one to one tuition and help with course work or individual projects. Our main resource room in Camden is part of the UK Online Network. Three satellite Resource Centres offer a mix of drop-in sessions and classes.
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VOCATIONAL GUIDANCE |
This service offers employment information, advice and vocational guidance to clients across Broadway. It helps them to set achievable targets for improving their work-related skills, such as searching for work and interview skills. The service also helps clients to develop pathways into training, education and meaningful occupation – steps along the way to gaining sustainable employment in the longer-term. Clients access the service via one-to-one appointments and drop-in sessions delivered in projects across Broadway.
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PEER EDUCATION PROJECT |
Broadway is running an accredited course that trains clients in basic teaching and group work skills. At the end of the course the clients get a chance to put their skills into practice. Practice opportunities range from running sessions for other clients, to staff training. The aim is to build confidence and skills and make use of clients existing skills and experience. Support and help around moving on to jobs, voluntary work or further training is provided as part of the course.
The course lasts for twelve weeks, one afternoon per week and runs in London Bridge. The course is open to clients of Broadway or from agencies which are part of the Its Your Move Program.
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IT'S YOUR MOVE |
It's Your Move supports the effective resettlement of people with a history of homelessness by providing a range of resources for agencies across London and beyond. The team works with partner agencies to enable them to provide independent living skills training which prepares clients for the move to independent accommodation. Teaching materials, assessment tools and other resources are made available to agencies and their clients through the "It's Your Move" website. The project is made up of three linked programmes:
- Tenancy Workshop Programme : a range of training modules to help resettlement workers to prepare clients for independent living.
- It's Your Move website and handbook: web-based resources for staff to support the resettlement process and up-to-date information and practical advice for clients
- London for L£ss: a database providing information on cheap or free things to do in London . The project aims to reduce isolation and involves clients by encouraging reviews and comments on the listings.
The Team also organises and resources the London Resettlement Forum
 For further information visit www.itsyourmove.org.uk
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LONDON RESETTLEMENT FORUM |
The London Resettlement Forum (LRF) is a support network for resettlement workers, developed to improve knowledge and skills and to promote good practice in resettlement services for homeless people. The LRF was established over 15 years ago and remains the only policy forum specifically for frontline workers and, as such, has a powerful voice. The forum calls for greater awareness of the causes of tenancy breakdown and campaigns for action.
The LHF organises monthly training and information sessions for members with guest speakers addressing issues relevant to resettlement work. A steering group of 10 member volunteers form a variety of resettlement agencies directs the work of the LRF. The Forum has over 130 members from more than 100 organisation
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VOLUNTEERS
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Broadway offers a range of volunteering opportunities, which include befriending, groupwork with clients, facilitating training sessions and helping with kitchen and reception work in our hostel and Broadway Centre. More recently, volunteering roles have been developed at our central office providing administrative support.
The Volunteering Programme encourages clients to volunteer, both within and outside the organisation in order to develop clients' confidence, skills and self-esteem.
Find out more about Broadway's Volunteering Programme.
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SERVICE AUDIT PARTNERSHIP
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The Service Audit Partnership (SAP) is a mutual auditing scheme which aims to improve the quality and safety of projects for homeless people via a programme of peer audits. Agencies involved are Broadway, Thames Reach Bondway, Carr Gomm (South London), SHP, Stopover, Peter Bedford, Irish Centre Housing and CAYSH.
After 5 innovative and successful years that included winning two awards, carrying out over 70 audits of residential and Day Centre services, training over 80 staff and 8 clients as peer auditors as well as a programme for the dissemination of learning generated, the Partnership formally ended on 31st January 2005. However the website www.serviceaudit.org continues to disseminate and promote best practice in peer auditing.
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