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Support
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Street Outreach
Broadway Centre
Floating Support
Assessment Service
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Market Lane
Residential
The Coninghams
Manor Place Women's Hostel
Broadway Sixty Five
Hostel
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Supported Housing
North
Supported Housing
West
Supported Housing
South
Haringey KeySupport
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Our Street Outreach Team, the Broadway Centre services and range of emergency access hostels provide support and help some of London's most entrenched rough sleepers who have complex support needs.
Our Supported Housing provides support for people who are living in their own homes, or who have been re-housed in the community and continue to need support.
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STREET OUTREACH TEAM
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The West London outreach service covers both Kensington & Chelsea and Hammersmith & Fulham. Based at the Broadway Centre, the multi-disciplinary team engage with both rough sleepers and the street population (generally clients who are housed however use the street community as their support network) and help them to receive quick and easy access to health care, drug, alcohol and mental health support and accommodation.
This is achieved through the following activities:
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The team goes out on the streets early in the morning and late at night to identify and work with rough sleepers and in the day to develop relationships with the street population. By befriending and slowly building trust, the workers are able to assess the needs of the clients and refer them to appropriate accommodation and support.
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Outreach workers work in partnership with the local drug and alcohol social services team and mental health team, identifying clients on the streets who would benefit from specialist intervention and support.
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Part of the team provides tenancy support and are able to assist housed clients in managing any debt problems and access funding in order to improve the standard of their accommodation, therefore encouraging clients away from the streets.
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The Outreach and Specialist Workers have set weekly times when they visit specific areas on the streets in order for clients to know when to seek advice and assistance when ready.
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Provide a daily advice and referral service for rough sleepers. ( A weekly session is also provided at a Day Centre in Kensington & Chelsea).
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The team encourage rough sleepers and the street population to access the centre where, in addition to housing support, they can access services to meet their basic needs like food, clothing, showers, primary health and social activities.
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BROADWAY CENTRE
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Winning the prestigious 2002 RIBA Design Award and Civic Trust 2002 Award, the Broadway Centre based in West London is a leader in its field providing a holistic and integrated service of support and care for rough sleepers and vulnerably housed people.
The Broadway Centre focuses upon the individual needs of each person who visits and empowers them to progress towards an independent lifestyle.
Every client who accesses the Centre is given a needs assessment and allocated a personal case worker where appropriate. Using a recognised assessment model, the case worker formulates a support plan to ensure that an individual's housing, mental, physical and social needs are being met, and that they are progressing towards positive outcomes. Project workers at the Centre provide support through individually tailored support plans created from the needs assessment.
The Centre also provides groupwork and life skill sessions to help increase peoples self confidence, self awareness and self esteem. Sessions also seek to develop personal and social skills and include arts and crafts, cooking and gardening. Individuals can access information, advice and support on a range of issues such as claiming benefits, debt management, tenancy problems, and gaining a referral into accommodation.
The Centre also offers a range of healthcare services, addressing the
health inequalities and barriers that clients face in obtaining care and treatment. Health facilities include an on-site GP service, nurse, podiatrist and optician. The Centre also has strong links with statutory health services. Through collaborative working practices staff are able to advocate and refer clients to drug and alcohol detoxification and treatment programmes.
Alternative health therapies such as ear acupuncture, indian head massage and shiatsu are offered as a less daunting way for clients to take steps to look after their health. Ear Acupuncture has proved very popular with clients with alcohol and drug dependencies, as it balances the body's energy system and reduces cravings; it also promotes relaxation and consistent sleep patterns.
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MARKET LANE RESIDENTIAL
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These award winning, purpose built 15 bed hostel and 12 training flats offer support to some of
the most entrenched rough sleepers in West London. With a high ratio of staff to residents,
there is help on hand 24 hours a day. For people with chaotic lives this intense support makes
it much easier for them to make the journey from street to home. All the residents are engaged
in positive activity, ranging from keywork sessions to sporting events, day trips, football,
cookery courses, art group and social events. With the services of the Day Centre next door
and the ongoing support of the Broadway’s Street Outreach Team, this is a unique resource in
West London.
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THE CONINGHAMS
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The Coninghams provides purpose built accommodation and support to some of Hammersmith and Fulham’s most vulnerable citizens – those who are sleeping rough or at risk of sleeping rough. The properties were refurbished in liaison with Hammersmith and Fulham Council to meet the needs of this vulnerable client group.
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MANOR PLACE WOMEN’S HOSTEL
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Manor Place is a 34-bed purpose built project, which provides a two tier accommodation service:
- Direct access hostel
- On site second stage flat-lets
The project is for women aged 16 and over from Lambeth, Southwark and Lewisham
The project enables women to make the journey from street to home by gradually reducing their support needs as they move from daily contact within the hostel, to more infrequent targeted support within the stage two flat-lets.
Manor Place Hostel provides the first stage in accommodation with 10 rooms and 12 flat-lets, with shared bathrooms. All units are self catering. The ground floor communal area has TV, two low cost laundries and a spacious garden. The hostel has a Resource Centre and Internet Cafe with in house training provided by a specialist Group Work Co-ordinator and further training provided by Broadway’s Matrix Division.
Stage Two provides 12 self catering flat-lets where individual residents have their own front door and separate entrance into the building. With staff on hand next door at the hostel 24 hours a day and round the clock security cameras in operation, the stage two accommodation aims to provide a safe and supportive environment, for women to experience more independent living.
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SUPPORTED HOUSING NORTH, WEST
AND SOUTH LONDON |
Broadway’s Supported Housing Services division gives support to people living across 11 London Boroughs providing temporary support to single homeless clients living in shared and self-contained accommodation. The emphasis is to help promote independence and tenancy sustainment with clients who do not require 24 hour on-site support. The teams are based at four different sites over London which are Camden , Vauxhall, West Kensington and London Bridge .
Support is provided through the following processes:
The Assessment Process - Clients are referred into Broadway’s Supported Housing by street outreach teams, hostels and other homelessness agencies e.g. the Clearing House. Potential clients complete an assessment form, are interviewed by Broadway’s Assessment Team and have their needs carefully discussed by Broadway’s Assessment Panel, who make sure that the process of gaining a Broadway property is fair and equitable.
Once a client has been allocated a property, they are assigned a Housing Support Worker to provide them with the guidance and support they need to maintain their home. Housing Support Workers are trained to complete ongoing multiple needs assessments to ensure that the needs of each individual client are identified and addressed during their time spent with Broadway.
Support Plans - Housing Support Workers provide support through individually tailored Support Plans, created from the multiple needs assessment. Support Plans are developed and reviewed to identify issues such as financial, health and social barriers that need to be addressed for the client to develop the skills and confidence needed to successfully make the transition to independent living.
Keywork Sessions – Housing Support Workers arrange one to one meetings where clients can discuss their housing, mental, physical and social needs. The Support Worker uses keywork sessions to review individual Client Support Plans, and to monitor progress towards identified personal goals. Housing Support Workers provide practical and emotional support for clients through these sessions.
Health and Safety - The role of Housing Support Worker includes carrying out health and safety checks and dealing with maintenance issues at the properties we manage.
Broadway’s Supported Housing teams are:
Supported Housing North
Broadway’s Supported Housing North is based in local offices in Camden Town, Finsbury Park and Hackney. The team provides support to 178 people living in 4 London boroughs: Camden, Islington, Hackney, and Haringey. The accommodation is a mix of shared and self-contained units:
- 95 shared flats are available for single homeless people with support needs referred by Central London agencies.
- 83 self-contained flats are allocated to former rough sleepers via the Clearing House.
- The Broadway Resource Centre, providing IT support for clients is based at the Camden office at 12- 13 Pratt Mews, NW1.
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Supported Housing South
Broadway’s Supported Housing South Team, based in Stockwell, provides support to 62 people living in 3 London boroughs: Lambeth, Southwark and Lewisham. The accommodation is a mix of shared and self-contained units:
- 23 self contained flats (for Clearing House referrals)
- 6 non-RSU self-contained units
- 9 permanent shared (non-RSU but priority CAT referrals)
- 24 temporary shared units.
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Supported Housing West
Broadway’s Supported Housing West Team, based in West Kensington, provides support to 121 clients living in 4 London boroughs: Hammersmith and Fulham, Westminster, Brent, Camden. The accommodation is a mix of shared and self-contained units:
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32 units of self contained accommodation for verified former rough sleepers in Hammersmith & Fulham, Westminster and Camden. Referrals are direct from the Clearing House.
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36 units of short term accommodation for single homeless people between the ages of 18-65 in Hammersmith & Fulham and Brent. Referrals are from central London homelessness agencies.
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17 units of shared accommodation in Westminster for verified rough sleepers. Referrals are from Westminster rough sleeper hostels only.
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12 units of shared accommodation in Hammersmith & Fulham for people who have successfully engaged with and completed a drug treatment program who are committed to abstinence. Referrals are direct from Hammersmith and Fulham DIP/DAAT and tenants must be willing to accept regular drug testing.
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10 units of self contained accommodation in Hammersmith & Fulham for single women who are either escaping domestic violence or are homeless. Referrals are from central London homelessness agencies.
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8 non-RSI, short term, self contained accommodation in Hammersmith & Fulham for verified rough sleepers. Referrals are through the West London CAT team.
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6 bed scheme whereby 16-19 year old offenders are able to gain support to help them sustain independent accommodation. Referrals are from Hammersmith and Fulham Youth Offending Team.
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FLOATING SUPPORT
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Broadway Floating Support Team provides support to enable 66 clients to live independently and to maintain their tenancies. The team works with clients who live in the borough of Brent.
The team provides the following areas of floating support:
Brent Mental Health Scheme works with 44 vulnerable clients with recognised mental health problems.
Brent Floating Support Scheme works with 22 PCHA tenants, 17 who have enduring mental health issues and 5 who have complex needs.
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ASSESSMENT SERVICE
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The Assessment service operates across Broadway's shared and self contained housing. The team are responsible for co-ordinating referrals, assessments and allocations to our housing. We make sure that everyone that's referred to us is given information about our housing and support services to help them decide whether we offer the right service for them. We oversee detailed assessments of housing and support needs to help us determine whether clients fit our criteria and to start the supportive relationship that our clients can expect from us.
The Resettlement service operates across Broadways shared and self contained housing. The team co-ordinate the move-on process for clients who are ready to move out of supportive housing and into independent accommodation.
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HARINGEY KEYSUPPORT
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Broadway, in partnership with Community Housing Group, provides tenancy support to Haringey Council tenants.
A high proportion of rough sleepers at one time had a council tenancy but lost it arguably due to a lack of support. Many people struggle in council properties to sustain their tenancies.
This scheme is an opportunity for us to do much needed preventive work as well as build on our success in the Brent Floating Support Scheme in helping so called general need council tenants address their unmet housing related support needs. We also provide welfare benefits advice and help clients improve their literacy and basic skills.
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This 24 bed, four storey purpose built hostel is owned
by the Notting Hill Housing Trust. Services are managed
and provided by Broadway. The hostel is primarily
for rough sleepers in Ealing - both men and women.
The accommodation comprises of two types of bedrooms: 16
rooms with shared bathroom and kitchen facilities and 8
rooms with en-suite facilities and a shared kitchen.
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